Frequently Asked Questions
What payment methods do you accept?
We accept a range of secure payment methods to make your shopping experience convenient:
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Apple Pay
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Google Pay
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Maestro
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Mastercard
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Visa
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United Kingdom.
How long will it take to receive my order?
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Order Cutoff Time: 5:00 PM (GMT). Orders placed after this time will be processed on the next business day.
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Order Handling Time: 1 to 2 business days (Monday to Friday).
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Transit Time: 5 to 9 business days business days for standard UK delivery.
When will I receive my refund after returning a product?
Once we have received and processed your returned item, you can expect your refund to be issued to your original payment method within 14 days.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
How can I exchange a product?
We do not offer direct exchanges. However, you can return your item for a refund and place a new order for a different size or style.
Can I cancel my order?
Once an order is placed, it cannot be cancelled. Please review your order carefully before completing your purchase.
How can I contact customer support?
For any questions, please email us at support@olivene-london.com. For the fastest assistance, please include your order number.
Store Name: Olivene London
Address: 15 Wesley Way, Newcastle upon Tyne NE12 9TA, United Kingdom
Email: support@olivene-london.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT – London time)
We aim to respond to all emails within one business day.