Shipping policy
Olivene London Shipping Policy
Shipping Country
This shipping policy applies to orders shipped within the United Kingdom.
Delivery Timeline
Below you will find the average delivery time for all our packages:
Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time (London). Orders received after this time will be processed the following business day.
Order handling time: 1 to 2 business days (Monday to Friday). After this time, your shipment is delivered to our carrier and ready for transit.
Transit time: 5 to 9 business days (Monday to Friday) for standard delivery within the United Kingdom.
Shipping Carriers
We use the following shipping carriers within the United Kingdom:
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Royal Mail
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DHL UK
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UPS UK
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Evri
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DPD
- Other
Shipping Costs
Shipping is free within the United Kingdom. We cover the shipping costs for every order. All our products are delivered directly to your address with no shipping charges. There is no minimum order value required to qualify for free shipping.
Order Tracking
You will receive an email confirmation when your order is shipped, which will include your tracking number and a link to track your package. We provide a tracking page on our website where you can monitor your shipment's progress in real-time.
Delivery Issues
If you experience any issues with your delivery, including delayed packages, missing items, or delivery attempts, please contact our customer service team. We will work with our shipping partners to resolve any delivery problems promptly.
International Shipping
Currently, we only ship within the United Kingdom. We do not offer international shipping to countries outside the UK at this time.
Contact Us
If you have any questions about your order or shipment, please contact us via email at support@olivene-london.com. Our customer service team is available to assist you.
Store Name: Olivene London
Address: 15 Wesley Way, Newcastle upon Tyne NE12 9TA, United Kingdom
Email: support@olivene-london.com
Customer Service Hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT - London time)
We aim to reply to your email within one business day.